Frustrated Patients & Busy Phones? RxMike Has Your Back!

This Ask RxMike episode tackles a common struggle: how to explain phone call delays to impatient patients.

We all know the frustration of waiting on hold, but there’s more to the story behind the ringing phone at your pharmacy. Let’s explore ways to navigate these situations smoothly!

In this episode, you’ll learn:

How to acknowledge patient frustration with empathy Why phone calls may sometimes get delayed (patient care comes first!) Alternative communication options to offer patients Setting realistic expectations for busy times The power of encouraging patient feedback Dealing with a frustrated patient can be a chance to shine! ✨ Watch this episode to learn communication strategies that build trust and showcase your dedication to patient care.