2026 I.M.P.A.C.T. Awards Finalist
Diana Broome
MEd, CPhT, PhTR
Program Director, Pharmacy Technician Advancement, Harris Health
US
Bio
Diana Broome, MEd, CPhT, PhTR, is Program Director of Pharmacy Technician Advancement at Harris Health and a pharmacy technician educator and workforce-development leader with 28 years of pharmacy experience and more than 20 years in higher education. Today, she leads the School of Pharmacy Technician Advancement (SPTA) at Harris Health, collaborating across pharmacy operations, clinical practice, human resources, workforce development, education, and community partnerships to strengthen technician preparation, workforce readiness, and career advancement opportunities.
Her Impact Story
Throughout my career, I have used data and stakeholder input to identify workforce needs and develop solutions that strengthen pharmacy technician education, advancement, and patient care. In higher education, I led development of an AAS in Pharmacy Management, military crosswalk and Prior Learning Assessment pathways, ACPE-accredited continuing education and sterile compounding certification, and simulation environments that continue to serve learners today.
I brought the same evidence-based approach to Harris Health. Analysis of technician shortages, vacancies, turnover, and workforce feedback identified a need to strengthen our technician pipeline. I secured $350,000 in grant funding and led the development of the School of Pharmacy Technician Advancement (SPTA), established in 2024 — an earn-while-you-learn model integrating education, simulation, experiential learning, certification prep, and wraparound support.
The impact extends beyond those I directly educate. Across more than two decades, hundreds of former students have carried their knowledge, professionalism, and commitment to patient care into countless interactions with patients, pharmacists, and healthcare teams. That ripple effect is central to my work: creating sustainable pathways that develop people, strengthen the workforce, and support safe, high-quality patient care.
Measurable Results
- 775+ pharmacy technician students and externs directly educated, mentored, oriented, or supported across more than 20 years.
- Nearly 800 additional pharmacy professionals served through a sterile compounding certification program she developed.
- Grew a community college certificate program from 8 students to two cohorts of 30–40 students annually.
- Led curriculum design of an AAS in Pharmacy Management, including military crosswalk and Prior Learning Assessment pathways worth up to 50% of the degree.
- Extended impact through Texas statewide workforce curriculum development, national certification exam development, and accreditation surveying.
- Helped secure $250,000+ in Foundation funding for pharmacy simulation equipment and technology.
- Secured ~$350,000 in grant funding to implement SPTA.
- 100% PTCE pass rate across three consecutive SPTA cohorts (17/17) following the pilot.
- Cohort 2 achieved 100% employment, with most graduates advancing within 7 months into leadership or Pharmacy Technician II/III roles.
Quotes & Perspective
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Personal Quote
“I began my career as a pharmacy technician, and I have never forgotten what it feels like to be the person learning, developing confidence, and trying to understand where you fit within the profession. That experience continues to shape how I lead.”
What I.M.P.A.C.T. Means to Her
“To me, I.M.P.A.C.T. means creating opportunities that continue to make a difference long after the initial work is done… impact is not defined only by what I accomplish directly, but by what continues because of the people, programs, and pathways I helped develop.”
What First Drew Her to This Work
“My connection to this work began when I became a pharmacy technician in 1998 while attending college… As a first-generation college student who prioritized work over my own education and experienced financial and practical barriers, I understood that capable students do not all begin with the same resources or circumstances.”
A Moment She's Most Proud Of
“I am most proud of developing the School of Pharmacy Technician Advancement (SPTA) at Harris Health… Seeing an ambitious vision become an established educational program with the infrastructure and potential to serve technicians, healthcare systems, and patients for years to come is what makes this one of my proudest accomplishments.”
Advice for Other Pharmacy Technicians
“See every moment as a teachable moment… Never underestimate the value you bring to the pharmacy team… You do not have to grow alone. Find people who will challenge you, teach you, and see potential in you.”
Key Takeaway
“Our experiences do not have to follow a straight line to have purpose… keep learning, keep contributing, and do not discount the value of your journey.”
Her Impact Story
Links to Feature
Testimonials
"Diana is a pioneer in her own right. She has worked with numerous organizations to promote professional advancement and expand meaningful career opportunities for pharmacy technicians."
"Diana has taught me how to properly care for and communicate with patients, work effectively in a clean-room environment, and maintain professionalism and proper workplace etiquette."
"Her dedication went beyond simply helping students pass her course; she wanted them to grow in confidence, develop strong skills, and become the best Pharmacy Technicians they could be."
"Her visionary leadership didn't just help me become a working technician—it gave me a deep pride in my role."
"The knowledge, confidence, professionalism I have as a pharmacy technician can be attributed to Mrs. Broome and the program she has created."
"Less than a year after completing the program, I was offered a leadership position because management was impressed with how much I knew."
"Returning after graduation to assist with the next cohort provided me with an even deeper appreciation for her work."
Voting is Open
Support Diana Broome
in the 2026 I.M.P.A.C.T. Awards
Cast your vote, then join the LIVE Online Pharmacy Technician I.M.P.A.C.T. Awards Ceremony on RXTech Day, October 20, 2026.
Voting closes September 30, 2026