In this episode of CPhT Connect, host Mike Johnston, CPhT-Adv, breaks new ground by welcoming the show’s first-ever non-pharmacy guest. Joining us is Lorraine K. Lee, a best-selling author, LinkedIn Top Voice, and keynote speaker who has empowered leaders at global organizations like Zoom, Amazon, and McKinsey & Company. As the industry faces rapid changes—from restructuring to new technology—Lorraine shares her “Unforgettable Presence” framework to help pharmacy professionals master the art of influence and ensure their value is never overlooked.

Listeners will hear about:

• Building Your Own Door: How to create opportunities and gain leadership skills through unofficial roles, even when faced with professional “red tape.”
• Filling the Gaps: Strategies for identifying pain points within your organization and proposing new responsibilities that demonstrate your strategic value.
• Leadership Beyond the Pharmacy: Finding creative ways to develop mentorship and leadership talents through volunteer organizations and side projects.
• The Power of Intentionality: Why professional presence is built in “small moments” and how being intentional can catapult your career trajectory.
• Standing Out in Uncertain Times: How to clearly communicate your unique value to remain top-of-mind for promotions and new opportunities during industry shifts.
• A New Perspective: Insights from our first non-pharmaceutical guest on why these universal leadership skills are critical for the modern pharmacy technician.

Whether you are an aspiring manager or a seasoned technician, this episode provides a masterclass in professional visibility. Lorraine’s expertise offers a practical roadmap for anyone ready to move beyond their technical role and lead with a presence that opens doors and creates lasting impact.
Key Takeaway: “Be intentional about your presence, remember that it is about the small moments, and truly understand how to communicate your value to stand out.”
Resources from this episode:

• Read Unforgettable Presence: unforgettablepresencebook.com
• Connect with Lorraine: linkedin.com/in/lorraineklee
• Weekly bite-sized career tips: lorraineklee.com/subscribe
• LinkedIn Learning courses: lorraineklee.com/linkedinlearning
• Collaborate with Lorraine: contact@lorraineklee.com

Visit CPHTConnect.com for more resources and to join the conversation.