Welcome back to CPhT Connect, the podcast for Pharmacy Technicians! We’re continuing our Season 7 kickoff with Part 2 of our powerful leadership conversation featuring Kelley Babcock and Terri Norvell—two dynamic leadership development coaches passionate about empowering pharmacy technicians.

In Part 1, Kelley and Terri joined hosts Mike Johnston and Ashleigh Smith to introduce their Leadership Growth Formula and explore how leadership begins with mindset and behavior—not just titles. They encouraged techs to lead from where they are and to step confidently into their potential.

In Part 2, the conversation delves even deeper. Mike shares his personal journey starting NPTA at age 20 and why he believes pharmacy technicians need a stronger voice in the profession. Kelley and Terri emphasize key leadership essentials like emotional intelligence, authenticity, managing up, and learning from mistakes. They also reinforce that leadership is a learnable skill and challenge techs to align their values with their actions and continually add value to their teams and workplaces.

Whether you’re leading already or just getting started, this episode will leave you energized and equipped to grow in your role.