In an independent community pharmacy, the technicians who stand out aren’t just fast and accurate — they think about the whole business. They see the slow afternoon as a missed opportunity. They notice the margin, not just the fill. They solve problems before the owner even hears about them.
That way of thinking can be learned.
And on Monday, July 20, we’re pulling back the curtain on exactly how.
Join Mike Johnston, CPhT-Adv, Founder and CEO of NPTA, and Dr. Lisa Faast, Founder and CEO of DiversifyRx, for a candid, hour-long conversation about the owner’s mindset — what it looks like, why it makes you irreplaceable, and how to start thinking that way tomorrow, whatever your title is today.
This is a closed event, offered only to RxTeamBuilder clients, NPTA Elite members, and DiversifyRx members.
What you’ll take away
Four shifts, one hour
See the whole store
How owners actually look at their pharmacy — and how to train your eye to catch what they catch.
Think in outcomes, not tasks
The mental shift that turns a good technician into someone the owner can’t run the place without.
Speak the owner’s language
How to talk about time, money, and patients in a way that gets you heard and trusted.
Grow where you are
Practical ways to build an ownership mindset without changing jobs — starting Monday.
The conversation
Pharmacy Owner & Business Coach
Dr. Lisa Faast
Founder & CEO, DiversifyRx
Founder and CEO of DiversifyRx, pharmacy owner, and one of the most respected voices on the business of independent pharmacy. She has coached thousands of owners on profitability, culture, and building teams that think like partners.
Pharmacy Technician Advocate
Mike Johnston, CPhT-Adv
Founder & CEO, NPTA
Founder and CEO of NPTA and lifelong champion of the pharmacy technician profession, on a mission to elevate the role of the technician across every practice setting.
Details
When
Monday, July 20, 2026
12:00–1:00 PM Central (CT)
Where
Live on Zoom
Link sent after you register
Who
RxTeamBuilder clients, NPTA Elite members, and DiversifyRx members
Cost
Included with your membership
Save your seat
Seats are reserved for RxTeamBuilder clients, NPTA Elite members, and DiversifyRx members. Register with the email tied to your membership.